Nakama: GC’s Wellspring of Strengths
Based on the belief that all human beings are equal, all employees are called “Nakama” (GC Associates) who respect each other as a team at GC. Considering the company is a workplace for Nakama and the opportunity for self-fulfillment through making their dreams come true, GC defines Nakama as the wellspring of its strengths.
Group-wide Promotion of GQM (GC’s Quality Management)
GC aims for “what we intend to become in the future” by sharing its Corporate Vision group-wide, while each GC Associate has a solid “My Vision” and aims to realize Corporate Vision through the realization of his/her own My Vision.
In order to realize “what we intend to become in the future,” GC constantly improves processes through Kaizen Innovation (KI) activities and strives to provide products, information and services to meet user needs.
As we have entered the AI era where people make the best use of big data, business management based on a scientific theory, which has been our foundation since GC was established, is being sought more than before.
Global and Multi-national Activity Development
Today, GC’s operations in the US, Europe and Asia are operating as campuses provided with research centers and training facilities. Based on the “Think Globally, Act Locally” concept, GC unfolds its best practices to the world and supplies products meeting local customer needs.
- 1971 GC International Corporation (GCI) established in Tokyo, Japan
- 1972 GCI European Branch established in Kortrijk, Belgium
- 1981 GCI USA Branch established in Scottsdale, USA
- 1994 GC Asia Dental Pte., Ltd. established in Singapore
- 2002 GC Dental (Suzhou) Co., Ltd. established in China
- 2013 GC International AG established as the new management platform to lead activities in Europe, the U.S. and Asia in Lucerne, Switzerland
Proactive Development of New Products to Contribute to World’s Oral Health
GC pursues researches and develops dental materials that are frequently applied while directly touching living organisms. Accordingly, our products are made to meet very strict safety, reliability and effectiveness requirements based on risk analyses. When launching a specially controlled medical device onto the market, in particular, we always verify the product through clinical tests. As a lot of dental materials and devices are considered interim products that can only deliver their true efficacies and effects when properly applied by dentists, dental technicians and hygienists, we offer along with new products such information as a proper way of application, safety and effectiveness as evidences.
Quality Elaborated at Manufacturing Process and Supply Chain to Achieve 5S
To improve quality assurance, GC adopted and practices its original “QA Certified Section” system on-site in every process from development to purchase, shipping and service. GC also adopted “Global 5S” system at all the manufacturing sites across the world with a view to realizing “absolute quality” to meet 100% customer satisfaction, basically elaborating quality at the manufacturing process.
Services and Communications Centered on VOC
By disseminating the concept of communication loops, which is aimed at enhancing communications with Customers, boosting work efficiency and further improving the Nakama Spirit, GC is, amid the increasing number of explanatory-type products, collecting, analyzing and developing beneficial information for Customers through its education and training activities in each country, while GC Associates are committed to collecting and utilizing the voices of customers (VOC) as their duty.
Digital Technology-based New Process and Support Activities
GC has optimized and boosted efficiency in the in-house supply chain from production to logistics and sales by globally integrating ERP, while accelerating real-time work process reporting to enable prompter decision-making. In terms of communication with customers, GC is endeavoring to improve service quality by enhancing CRM (customer relationship management) data and to provide timely and optimal information by enhancing the website content.
